clicksniper.ai
frequently asked questions
clicksniper.ai Package Inclusions
clicksniper.ai Packages
Q: What are the differences between clicksniper.ai Package inclusions?
A: All clicksniper.ai packages essentially offer the same inclusions. The differences are in the level of work required by our team and relate mostly to the scope of your geographic reach. In essence, the wider your geographic reach, the more challenging it is for us to rank your website in Google search for relevant keyword sets.
Q: Why does geographic reach matter to my business?
A: Imagine you run a suburban law practice. Ranking your practice organically on Google for the keyword “lawyer” might encourage a load of visitation to your website, but that visitation would largely be irrelevant. You serve a localised market. You want local visitors who can and will use your services – not random visitors from another state who may have no interest in using your services.
Q: Why does geographic reach matter to clicksniper.ai?
A: Ranking for a short-tail keyword like “lawyer” is difficult and ultra-competitive. Frankly, ranking for a keyword like that may require an investment running into several hundred thousand dollars (we know because we have achieved this). We have to be realistic about what keywords are most relevant to your business and decide what you might realistically be able to rank for within the context of having a fixed monthly budget to achieve that. That is why clicksniper.ai Packages are priced based on geographic reach.
Q: Are there any differences between clicksniper.ai Packages?
A: Yes, and those differences are significant. The differences relate to the quantity of content we produce for you within a given month, the keyword sets we are prepared to target for ranking on Google, and the amount of link-building we will undertake for you. The most important factor is our team’s overall time working on your content marketing.
As a “rough” guide we produce content each month for clicksniper.ai Packages as follows:
Short Range Sniper: Maximum of 6 Pages or Articles / 4,000 words
Medium Range Sniper:Maximum of 12 Pages or Articles / 12,000 words
Long Range Sniper: Maximum of 20 Pages or Articles / 30,000 words
There are no hard and fast rules on the amount of content produced. We do what we consider necessary to achieve your content marketing goals. That will almost certainly vary from time to time.
There other differences between the packages, all of which relate to the amount of effort required by our team to achieve your content marketing objectives. Those differences can be difficult to quantify and are likely to vary significantly between different types of business. We are happy to discuss what those individual differences are for your business.
AI Powered Content Ideation
Q: What is AI powered content ideation?
A: Coming up with consistently good ideas for content can be challenging – but less so when you have AI to help. A Wikipedia page ranks in the top three results in around 50% of all Google searches, meaning that Google often views that content as highly relevant. And that’s exactly why our AI interrogates the Wikipedia knowledge graph, generating clouds of related concepts and ideas for our copywriters to investigate.
Q: What do I need to do?
A: You know your business better than anyone, so we’ll seek some seed ideas from you. You’ll be asked to help us to develop some core questions that your customers might ask, as well as providing some clarity on the answers. Our AI and people will do the rest.
Q: What outcome can I expect?
A: You can expect content ideas covering a broad range of topics around the problems that your products and services solve. Those ideas will be used to further research content ideas in order to determine which of them are worth targeting for content creation.
AI Powered Keyword Research
Q: What is AI powered keyword research?
A: Some content ideas are more valuable than others. Some topics have millions of people searching for information about them. Other topics have little or no search volume at all. We use AI to gather information from various sources in order to determine how interested people are in a given topic, concept or broad set of ideas.
Q: What do I need to do?
A: We’ll ask for your help in developing broad keyword concepts. You’ll have at least some idea about what information your customers are looking for regarding your products and services. Once we have the broad concepts our AI and people will do the rest.
Q: What outcome can I expect?
A: You may have the finest piece of content in the world on your website. If nobody is interested in, or more specifically searching Google about that content, nobody will see it. The first job of keyword research is to ensure that you create content with sufficient search volume to drive visitation to your website or blog. That objective is more readily achieved with AI powered keyword research.
AI Powered Competitor Analysis
Q: What is AI powered competitor analysis?
A: You’ve found the perfect topic to create content about and know that people are searching for keywords around that topic to drive visitation to your website. Great! But what about the web pages already ranking for those keywords on Google? Do you stand any realistic chance of outranking Wikipedia or the New York Times? Our AI assists our SEO specialists to figure that out.
Q: What do I need to do?
A: Not a lot at this stage. You did the hard work when you helped us to develop the broad keyword concepts and questions. We’ll take care of this.
Q: What outcome can I expect?
A: There is simply no point is attempting to rank your website for some keyword sets. Realistically, you’re just not going to get there for some keywords. You can expect that we’ll only pursue ranking your content for keywords where the likelihood of ranking is realistic and looks achievable.
AI Assisted Copy Brief Creation
Q: What is AI assisted copy brief creation?
A: If you expect quality output from a copywriter they need an expertly constructed copy brief. A solid copy brief is lot more than a subject heading. The brief includes an overview of the topic, how the article should be slanted, what broader concepts should be covered, how to emphasise your business “voice”, what words need to be optimised for SEO purposes, etc. Importantly, the brief should contain a variety of research reference sources. We use AI to both inform and significantly speed up this process.
Q: What do I need to do?
A: Once in a while we may ask you to review a copy brief before we send it off for production. Notably, if you sell complex products or services your personal expertise may be required to ensure that briefs are sufficiently “on target”. Mostly, we will be able to handle this without your direct input.
Q: What outcome can I expect?
A: Well briefed copywriters produce vastly superior content. You can expect that copywriters will be well enough briefed that they will produce consistently high-quality content that you will be proud to publish on your website.
AI Assisted SEO Editing
Q: What is AI assisted SEO editing?
A: There are good reasons why the content that you are competing against ranks in Google organic search results. Your top 10 competitors in search results often share a good number of things in common, such as the frequent use of particular keywords or phrases, patterns in meta data or backlinks from particular websites. Our powerful AI is able to analyse all of that information and more, then assist our copywriters to understand the likely impact of edits made to your content, as they edit, in real time.
Q: What do I need to do?
A: Nothing. This is where our copywriters and SEO specialist collaborate to improve your content, increase its visibility in organic search results and drive visitation to your content.
Q: What outcome can I expect?
A: You can expect that right from the moment new content is published to your website or blog it stands a realistic chance of competing against your best ranking competitors. You can also be certain that regular reviews will be undertaken to further improve the ranking of your content.
SEO for Your Existing Website
Q: What is SEO for your existing website?
A: Your website already has pages and blog posts. It’s likely that those are not currently optimised to generate the best organic rankings in Google search results. SEO website editing is the process of optimising your existing pages and blogs in order to improve their organic rank in Google search results. The process utilises a combination of artificial intelligence and old-fashioned human input.
Q: What do I need to do?
A: Ensure that our team has access to your website so that we can analyse and edit your pages. You may also be asked to provide input about edited content, especially if you provide complex products or services.
Q: What outcome can I expect?
A: Over time, you can expect that your pages and blog posts will enjoy improved visibility in search engine results on Google and other search engines. Optimisation is an ongoing process and pages may be edited several times over the course of a year in order to more effectively compete against other content.
Article Creation & Posting
Q: What is article creation and posting?
A: The various phases of article creation are explained in the individual FAQ sections related to AI. Whilst our copywriters and SEO specialists use multiple types of AI to assist them in article creation, all articles are researched and written by professional copywriters. Generally, our copywriters are degree qualified and either speak English as a first language or have been tested for their English proficiency via TOFAL or EILTS examination. All content generated by our copywriters is first peer-reviewed, then reviewed by our editor prior to placement in draft form on your website or blog. You can then review articles yourself and apply your own edits or request revisions prior to publication.
Q: What do I need to do?
A: You don’t need to do anything. However, we prefer that you or someone on your team reviews articles prior to publication on your website or blog. This provides a final layer of quality control to ensure the accuracy and relevance of all published content.
Q: What outcome can I expect?
A: You can expect the consistent production and posting of targeted, high quality, engaging, SEO optimised content to your website or blog. Over time, you can expect that content to rank organically in Google search results and draw visitation to your website. That visitation builds authority and trust, leading to inquiries, sales and improved customer retention.
Custom Graphic Creation
Q: What is custom graphic creation?
A: Most of the time we will use royalty-free stock images to support your content when creating articles. Sometimes, graphics may be needed to make a point clear or to otherwise add value to the content we create. When such graphics are needed our graphic designers will edit and/or create the required images without additional cost to you.
Q: What do I need to do?
A: Usually, nothing. Once in awhile our designers may require guidance in order to make the graphics more compelling or accurate. We will retain your brand assets (such as logos) on file for use in graphic creation. You will have an opportunity to review all graphics and request revisions prior to publication. You may also reuse these graphics for your own purposes.
Q: What outcome can I expect?
A: You can expect that whenever graphics are required we will produce professional-grade images that illustrate points in a clear and competing manner, without additional cost to you.
Contextual Link Building
Q: What is contextual link building?
A: Contextual link building is the organised practise of encouraging other websites with similar (i.e. contextual) content to link to related content on your website or blog. Contextual backlinks send a powerful signal to Google that your content is popular with other webmasters. Our SEO specialists use a combination of AI and automation to identify and exploit the best backlinking opportunities. Contextual link building is ongoing on a permanent basis.
Q: What do I need to do?
A: Nothing. Our team takes care of this for you.
Q: What outcome can I expect?
A: You can expect new inbound links to be gathered on a regular basis and enjoy the improved organic visibility that contextual backlinks provide in Google search results.
Social Media Sharing
Q: What is social media sharing?
A: Social media sharing is the practice of posting your content on targeted social media platforms. What social media platforms and pages content is posted to, when it is posted and how that is managed will be detailed in your Content Marketing Plan.
Q: What do I need to do?
A: That may vary from nothing at all to a great deal. How you plan to handle social media promotion is up to you. Ultimately, you will need to decide for yourself how this aspect of your content marketing is handled.
Q: What outcome can I expect?
A: You can expect us to produce content which is worthy of being shared on social media channels. Additionally, we can automate the posting of your content to selected social media channels if that is what you require.
24/7 Real Time Monitoring & Reporting
Q: What is the Reporting Dashboard?
A: Our Reporting Dashboard is a live system that allows you to monitor your digital marketing activities via a simple and intuitive interface. The dashboard includes analytics for your website, SEO rankings, backlinks, and activity on selected social media channels.
Q: Will I have access to the Reporting Dashboard?
A: All clicksniper.ai Packages include 24/7 access to our Reporting Dashboard. Access can be granted to as many of your team members as required. Reports are generated automatically on the first day of each month and emailed to your nominated team members.
Q: How do I access Client Reports?
A: You will need to visit our Reporting Dashboard and enter the Username and Password we provide. If you have not received a Username and Password or have lost them, please email mail[at]clicksniper.ai and request them.
Regular Reviews
Q: What are client reviews?
A: Client reviews occur at regular intervals and are generally conducted via a zoom conference call of around one-hour duration. The review is conducted with your project manager and you can include as many team members as needed on the call. The purpose of the review is to assess the progress of your Content Marketing Plan and where necessary, plan for revisions.
Q: What do I need to do?
A: You and your team need to actively participate in these reviews.
Q: What outcome can I expect?
A: By the end of each review you and your team should have a clear understanding of progress to date in terms of meeting your strategic marketing objectives and be clear on where your content marketing is headed over the next quarter.
Other Service Packages
Copywriting Packages
Q: What is a Copywriting Package?
A: Copywriting Packages are an optional extra, currently only available to businesses purchasing a pay-by-the-month or prepaid website design package. The packages are designed to assist website owners with creating or tidying up primary content for their websites. We offer three Content Package options.
Q: What is included in the Page Polish Package?
A: Our Page Polish Copywriting Package is designed for people who need a single page (or more) of professionally written, primary website copy. After you provide us with a copy brief, one of our skilled writers will research what’s required and create primary website copy for you. Once complete, you will have an opportunity to review the copy and submit it for editing before we publish it to your website. Pricing for the Page Polish Copywriting Package is per page of copy. You may purchase as many pages of copy as you require, at a fixed price per page of copy.
Q: What is included in the Word Polish Copywriting Package?
A: Our Word Polish Copywriting Package is designed for people who already have the copy for their website but would like to improve it. One of our skilled writers will review your copy, correct any glaring spelling or grammatical issues, sort out problems with syntax and layout, edit for overuse of particular words, clean up difficult-to-understand industry jargon, etc. They’ll generally make your copy more readable and relatable to readers. To be clear, we will not undertake major edits to your copy. The purpose of the Word Polish Package is literally to polish the copy you provide. Your Word Polish Copywriting Package covers up to six pages of primary website content, with an additional charge for each extra page of content you require.
Q: What is included in the Word Seducer Copywriting Package?
A: Our Word Secucer Copywriting Package is designed for people who want a professional writer to create their primary website copy. After you provide us with a copy brief, one of our skilled writers will research what’s required and create primary website copy for you. Once complete, you will have an opportunity to review the copy and submit it for editing before we publish it to your website. The Word Secucer Copywriting Package includes up to six pages of primary website content. You may purchase as many additional pages of copy as you require at a fixed price per page of copy.
Q: How good are your copywriters?
A: All of our primary content copywriters are native English speakers and most hold at least one university degree. They all understand how to conduct proper research and write persuasive SEO friendly copy.
Q: How do I know that I am getting unique copy?
A: Due to the sheer volume of information being published on the web each day, there is almost no such thing as 100% unique content. As a precaution, we run all copy that our writers produce through Copyscape, a service that checks for and verifies the uniqueness of web-based copy.
Q: What do I need to do?
A: You understand your own products and services better than our copywriters ever can or will. Firstly, you’ll be expected to complete a copy brief for us. We will email you a link to the page where you can complete this. Secondly, you’ll be expected to review the copy we create and provide appropriate feedback until we get the message right.
Q: I have an e-commerce website. Can you provide copy for all of my products?
A: No. We do not write product specific copy for e-commerce stores. If we are building you an e-commerce style website you will be required to provide all product-related copy.
Domain Name Purchase & Renewal
Q: What is a domain name?
A: A domain name provides a human-friendly way to navigate to the server where your website is hosted. It also provides an opportunity for you to help with branding your business online.
Q: How do I purchase a domain name?
A: Visit our portal at https://clicksniper.secureapi.com.au/
Q: How do I renew my domain name?
A: If we registered the domain name for you or you have transferred the domain to be managed by us, you can renew the domain via our portal at https://clicksniper.secureapi.com.au/.
Q: I’ve lost my username and/or password. How do I recover them?
A: Follow the Lost Password link on our domain renewal portal and follow the recovery instructions. Alternatively, you can email mail[at]clicksniper.ai and we will reset the password and email or text it to you.
Hosting + Support Packages
Q: Does my website design package include hosting?
A: Yes. Our website design package includes 12 months of our Platinum Hosting and Support Package. In order to assist with the responsiveness and speed of your website, we also use the Cloudflare content distribution network, which caches hundreds of copies of your website on servers around the globe.
Q: What happens with my hosting and support after 12 months?
A: At the end of your Pay by the Month or Prepaid contract term, by default, you will continue with the Platinum Hosting & Support Package.
Q: What happens if I purchase a web design package and I already have hosting?
A: We will encourage you to leave your current hosting provider as it is easier for us to manage your website from our servers. We are also unable to make any server performance guarantees with regard to websites that we do not host directly.
Q: Do I get a discount if I already have hosting?
A: No. Our website design package is competitively priced and “all-inclusive”. We do not provide discounts.
Q: Does clicksniper.ai offer standalone hosting packages?
A: Yes. Just be aware that our servers are configured to best accommodate small business websites running WordPress, with fairly limited amounts of inbound traffic. For more complex configurations you are better off with alternative hosting arrangements.
What’s included in the Standard Hosting Package?
A: The clicksniper.ai Standard Hosting Package includes primary hosting on our high-speed server, placement on the Cloudflare content distribution network, 99% uptime commitment, 24/7 downtime monitoring and automated updates (if enabled) of WordPress core, plus automatic updating (if enabled) of any plugins or extensions which are capable of being updated in that manner. The package offers no included support. Support is charged at our standard hourly rate.
Q: What’s included in the Premium Hosting Package?
A: The clicksniper.ai Premium Hosting Package includes primary hosting on our high-speed server, placement on the Cloudflare content distribution network, 99% uptime commitment, 24/7 downtime monitoring and automated updates of WordPress core (if enabled), plus automatic updating (if enabled) of any plugins or extensions which are capable of being updated in this manner. Additionally, our Webmaster will log into your website on at least a monthly basis and update any non-automated extensions and plugins, provided you have your own licenses for these products. The package also includes full use of our commercial licenses for paid extensions and plugins that are already in use on your website. The package offers limited support for server related issues only. Support is charged at our standard hourly rate.
Q: What’s included in the Platinum Hosting Package?
A: The clicksniper.ai Platinum Hosting Package includes primary hosting on our high-speed server, placement on the Cloudflare content distribution network, 99% uptime commitment, 24/7 downtime monitoring and automated updates (if enabled) of WordPress core, plus automatic updating (if enabled) of any plugins or extensions which are capable of being updated in this manner. Additionally, our Webmaster will log into your website on at least a monthly basis and update any non-automated extensions and plugins, provided you have your own licenses for these products. The package also includes full use of our commercial licenses for paid extensions and plugins in use on your website. Support for this package includes having our Webmaster make minor changes to your website for you and limited assistance with both server and non-server related issues, such as resolving minor issues with CSS and HTML codes, etc. Any major work that falls outside the scope of this package is chargeable at our standard hourly rates.
Q: How do I subscribe to a standalone Hosting Package?
A: Visit our Website Hosting & Support Packages page and review the package option. Select the hosting and support package you require, then click AGREE & PAY. If you have any questions about hosting please email mail[at]clicksniper.ai.
Landing Page Design + Copy Packages
Q: What is a landing page?
A: Landing pages are sales pages that generally serve a single purpose, such as capturing leads or selling a particular offer. Landing pages are most often used to send paid traffic to, such as Google or Facebook ads.
Q: What is included in my Landing Page Design Package?
A: The package includes the production of one AMP (accelerated mobile page) landing page hosted on our commercial Swipe Pages account, placement of graphics and your copy on a custom URL (e.g. try.yourbusinessname.com). We’ll also embed user-supplied scripts and tracking pixels, plus integrate any necessary lead capture forms, payment gateway integration with PayPal, Stripe or other major payment processors.
Our copywriters will develop persuasive copy based on your offer. We will not develop an offer for you – you will need to provide us with an offer to work with. Likewise, we are unable to craft product-specific copy. You will need to provide us with all product-related copy.
NB: Landing Page Design + Copy Packages are offered on a prepaid basis only.
Website Design Package
Q: What’s included in my Website Design Package?
A: All of our websites offer a variety of standard features. What those features are varies a little from time. We will provide you with a comprehensive list of inclusions with your website design proposal. In addition to the standard inclusions, our websites have a number of premium plugins installed to create and manage forms, build galleries and sliders, manage pages, improve SEO performance, protect against hacking, etc. If there is anything special that you think you might need on your website please ask your Project Manager about it in your initial design brief and we will do our best to assist you.
Q: How long will it take to complete my website?
A: We complete more than 70% of new projects in under 60 days. The number one reason why websites take longer to complete is customers fail to deliver to us things like content for their pages, high-resolution logos and images, etc. Prompt feedback is also absolutely essential to launching your website quickly. The sooner you get our designers what they need, the sooner we’ll be able to launch your new website.
Q: What do I need to do now?
A: We will email you an invitation to our Project Management System and ask you to complete a detailed design brief. The design brief will guide you through a step-by-step process that covers everything we’ll need from you to complete your website. After we have received your design brief a Project Manager will reach out to you and organise a formal design meeting for you, via video call. The Project Manager will also be your point of contact with us until we have handed over your completed website.
We have a very clear, easy-to-follow development process and will provide you with all the support you need to get your website up and running ASAP.
Website Design Package Optional Extras
Q: What optional extras are available for my website?
A: We offer a variety of extras with our website design package. All extras can be paid by the month, some of which would typically only be available as a prepaid service. Optional extras include:
- Logo Design
- Copywriting
- Mega Menus
- Additional Pages
The specific option available for each package and their pricing appears on our Website Design Package order page.
Q: What’s Included with the Logo Design Option?
A: You’ll be asked to complete an online design brief for us. In the brief, you’ll have the chance to express your ideas, tell us about your colour and design preferences, provide links to logo designs that you love (and hate) and generally explain what you would like in a logo. From that brief, one of our designers will create three logo concepts for you. Choose the design concept that suits you best, then work with our senior designer to get the logo looking exactly how you like it, making up to three design revisions. When you’re 100% happy we’ll provide you with all the file formats you’ll ever need to manage and use your new logo.
Q: What’s Included with the Copywriting Options?
A: Please read the FAQ section for “Copywriting Packages”. It contains extensive information of what is included in our three package options.
Q: What is a Mega Menu?
A: Mega menus are an optional extra with all of our website design packages. A mega menu is a giant menu that improves your website’s navigability and overall user experience.
Q: What’s Included in my Mega Menu Option?
A: We charge for mega menus on a per mega menu basis. You may also add one or more mega menus to your website at a later time by ordering them on an individual basis. Your Project Manager can help you to understand mega menu design options.
Q: What’s Included with additional pages?
A: Our website design package covers up to ten pages of content. Each additional page required is charged “per page”. That charge does not apply to blog posts imported from another website, which is included in the price of the website.
About Payments
1. Monthly - vs - Prepaid Packages
Q: Is there a difference between the Monthly and Prepaid Packages?
A: There are no differences in the inclusions or services. Both packages are exactly the same in that regard. The only advantage with a prepaid package is the discount you receive for prepaying. Essentially, prepaid packages offer 12 months of service for the price of 11 or 10 months (depending upon your package), saving you around 7.5% to 15% on our pay by the month package options. For businesses which have the spare cash to take advantage of the prepaid deal or which would like to bring forward a tax deduction for the current financial year, prepaid packages are a great way to save some money!
Q: Can I switch from a Monthly Package to a Prepaid Package?
A: Yes. You may switch from a Monthly Package to a Prepaid Package at any time up to 30 days after you AGREE & PAY NOW on our order page and receive a full credit for monies already paid to us. Please email mail[at]clicksniper.ai if you would like to switch from monthly payments to our prepaid option.
2. How do I make my monthly payments?
Q: How do I make monthly payments?
A: Monthly payments are deducted on the due date each month from your nominated credit or debit card account, via Stripe.
3. When is my first monthly payment due?
Q: When is my first monthly payment due?
A: Your first monthly payment falls due as soon as you agree to the Terms & Conditions of the Service Agreement on our order page, via any electronic contract, via manual paper-based signing or via any dynamic proposal with payment options included. Payments will then be taken from your nominated funding source each month for the term of our Service Agreement (this is usually 12 months).
4. What happens if I miss a monthly payment?
Q: What happens if I miss a monthly payment?
A: This stuff happens sometimes. Our policy is to attempt to debit your nominated account, once again, a few days after we receive the dishonour notice. If that second payment dishonours, we will contact you via email.
Q: Are there any fees associated with dishonours?
A: Stripe or your bank may charge you a dishonour fee on each occasion that a payment dishonours. We may also charge you a dishonour fee under the terms of our Service Agreement (Terms & Conditions), but we generally only apply that fee when we have to deal with repeated dishonours.
5. Who and what is Stripe?
Q: Who and what is Stripe?
A: Stripe is an international company which manages payments for millions of business, like ROI Media. You can learn more about Stripe by visiting their website at https://stripe.com.
6. Can I pay some other way than Stripe?
Q: Can I pay some way other than Stripe?
A: For our Pay by the Month Packages Stripe is the only form of acceptable payment. If you wish to utilise our Prepaid option, we are able to accept one time payments in $USD, $AUD, EUR€ and £GBP via bank transfer to our nominated bank account in Australia or Hong Kong. Please contact us at mail[at]clicksniper.ai for details.
7. Can I pay via cryptocurrency?
Q: Can I pay via cryptocurrency?
A: Yes. We are in the process of coding our website to accept crypto at the checkout. This will be available soon. In the interim please email [email protected] if you wish to pay by cryptocurrency and we will organise it with you.
Q: What cryptocurrencies do you accept?
A: We accept all widely traded cryptocurrencies. We will consider payment in all types of crypto assets. Please email mail[at]clicksniper.ai with any proposal that you have in mind.
Next Steps & Support
I've subscribed for a Service Package - what now?
Q: I’ve subscribed for my package – what now?
A: Once you’ve subscribed, you should receive two emails immediately. One will be from clicksniper.ai acknowledging your order and providing details of what packages and options you have selected. The second email will be from Stripe acknowledging your payment and/or subscription. If you do not get these emails, please contact mail[at]rclicksniper.ai and we will assist you.
Q: When do I speak to somebody from clicksniper.ai?
A: We will contact you via telephone within one business day of receiving your order. After that call, you will receive an email that explains exactly what we need from you in order to get started with your work. You will be assigned a Project Manager whom you will communicate with directly. Their job is to bring your ideas to life and deliver the kind of work that you really need and want.
Q: How long will it take to complete my work?
A: That will depend upon what type of work you have ordered. We currently complete in excess of 70% of new websites in under 60 days. A great deal will depend upon how quickly you respond to requests from your Project Manager for information, feedback and items like high-resolution images, website copy, etc. The number one source of holdups in completing and launching new projects is the failure of clients to get us what we need or respond to requests for feedback. If you get things to us in a timely manner, you will find that things go smoothly and your work will be completed quickly.
How do I get support for my subscribed services?
Q: How do I get support for my website?
A: All support requests, including requests for your personal Webmaster to do something, should be submitted via our Client Support page.
Q: Can I call somebody and get telephone support?
A: No. We do not provide telephone-based support.
How do I get support for my email accounts?
Q: Should I use clicksniper.ai to serve my email?
A: We can do this for you but do not recommend it. There are many better alternatives to email management than PHP mail, which is what we offer. For small business customers, we strongly recommend the use of Google Workspace.
Q: What is Googe Workspace?
Workspace is a paid Google service offering exceptional value for money and excellent email management. Once you have subscribed to Workspace, your MX records will have to be modified on our server and/or Cloudflare. We provide this service for customers free of charge. Simply email mail[at]clicksniper.ai with your request or open a request on our Client Support page.
Q: I am using clicksniper.ai to serve my email. How do I access webmail?
A: Visit https://webmail.visisearch.net/ and enter your email address and password to access your email account.
Q: I am using an email client. How do I set that up?
A: Please visit the help pages or access the support service of your email client vendor for advice on how to set up your email.
Q: What are my mail client configuration settings?
A: This will depend upon your device and a range of other factors. Please email mail[at]clicksniper.ai and request a copy of your settings.
NB: We offer LIMITED SUPPORT and ONLY for emails served by us. That means we can test if your email is working at a server level only (meaning our server). We cannot help you to configure email clients or sort out local (i.e. in your office or on your device) issues. You will need to find other support services to assist you with this. We STRONGLY recommend using a modern mail delivery system like Google Workspace, Microsoft 365, or similar. We will happily set up MX configurations for these email services at no cost to you.
General Information
About clicksniper.ai
Who or what is clicksniper.ai?
clicksniper.ai is owned by syllogistic.ai Limited, a Hong Kong registered company established in 2010 by Australian-born, Asian-based entrepreneur Tony Gavin.
Q. Am I dealing with an Australian company?
A: Yes. clicksniper.ai is the trading name of Australian registered company, Sherpa Way Pty Ltd, which forms part of the syllogistic.ai Limited group of companies.
Q. What is the history of clicksniper.ai?
For 12 years clicksniper.ai was a full-service digital marketing agency known as ROI Media. The company serviced clients globally from its office in Manila, Philippines. At its peak, the company employed more than 40 full-time production staff.
During that 12 year period, the company completed more than 1,000 projects for clients spread across Australia, New Zealand, South East Asia, Canada, the US, the UK and Europe. The company has significant Australian and international experience across a broad spectrum of digital marketing activities.
Q. What does clicksniper.ai do today?
In 2022 the business narrowed the scope of its service offerings to focus on the production and optimisation of targeted digital content using AI-assisted technology. At that time, the business rebranded as clicksniper.ai.
In addition to providing services to its Australian based clients, clicksniper.ai services the ongoing digital marketing requirements of several businesses and charities associated with its owner, syllogistic.ai Limited and its directors, married couple Tony Gavin and Mitzi Cruz.
Artificial Intelligence (AI)
Q: What is Artificial Intelligence (AI)?
A: Artificial intelligence (AI) is the simulation of human intelligence in machines that are programmed to think like humans and mimic their behaviour in some way.
Algorithms play an important role in the structure of artificial intelligence. Put simply, an algorithm is a structured methodology used to achieve a predefined goal. An example of using an algorithm is following a recipe to bake a cake.
Some AI is capable of learning too, which makes it better able to rationalise and solve problems as its level of knowledge expands. This is the type of AI used as part of clicksniper.ai – AI that learns and becomes better at what it does as its knowledge grows.
There are a number of articles about artificial intelligence on the Crosshairs Blog, on this website. If you would like to learn more you should check them out.
Cloudflare CDN
What is Cloudflare?
Cloudflare is a free CDN type product that protects against threats such as SQL injection and identity theft. Cloudflare also improves site performance and speeds up loading times by distributing locally cached copies of websites, using their multiple data centres that are located around the world.
Why does clicksniper.ai use Cloudflare?
Cloudflare makes websites faster and more secure. All websites hosted by clicksniper.ai are distributed via the Cloudflare Content Distribution Network (CDN).
Elementor Theme Builder
Q: What are Elementor Themes?
A: Elementor Themes create and maintain a variety of WordPress themes and plugins, built to design visually stunning websites. Elementor Themes are currently used by default for all new websites developed by clicksniper.ai.
Q: Do I have access to all Elementor Themes & Tools?
A: clicksniper.ai maintains a multi-site developers license for thousands of Elementor Themes and Tools, as well as multi-site developer licenses for a wide variety of Elementor specific development products. If you want access to a particular tool please email mail[at]clicksniper.ai.
Marketing Automation
Q: What is Marketing Automation?
A: Marketing automation is anything that you implement which reduces or eradicates the necessity for human intervention in a marketing process.
A simple example of this would be implementing an automated email that goes to a visitor when they submit an inquiry form via your website. If prior to that, initial responses were manually handled by a person, you’ve just automated a single process. Automate enough of those single processes in an organised and coordinated manner and you have marketing automation at work.
clicksniper.ai uses marketing automation and other types of automation extensively. There are a number of articles about marketing automation on the Crosshairs Blog, on this website. If you would like to learn more, you should check them out.
Monitoring & Reporting Dashboard
Q: What is the Reporting Dashboard?
A: Our Reporting Dashboard is an all-in-one dashboard that allows you to monitor certain web metrics via a simple and intuitive interface. The dashboard includes analytics for your website, search rankings, backlinks and activity on selected social media channels.
Q: Will I have access to the Reporting Dashboard?
A: Only clients we are running search engine related campaigns for will have access to our Reporting Dashboard. Clients for whom we are not running those campaigns can also request paid access to our Reporting Dashboard at a small monthly cost, plus a one-time setup fee. If you would like to access this tool, please email mail[at]clicksniper.ai with your request
Q: How do I access the Reporting Dashboard?
A: You will need to visit our Reporting Dashboard and enter the Username and Password provided by us. If you have not received a Username and Password or have lost them, please email mail[at]clicksniper.ai and request them.
Open Source Software
Q: What is open source software?
A: Open-source software (OSS) is software with its source code made available under a license, where the copyright holder provides the rights to study, change, and distribute the software to anyone and for any purpose. The open source software used by clicksniper.ai has been developed in a collaborative, public manner.
Q: Why use open source software?
A: There are many benefits to using open source software – not the least of which is the fact that it is free. Open source software that is in wide use often has a significant developer community behind it, meaning that source code is constantly being updated, and software to extend the usability of the OSS is always under development.
Q: Why do people create open source software?
A: In many cases, people create and contribute to open source software projects for completely altruistic motives. They want to be a part of something that delivers value to themselves and the developer communities in which they participate. Others participate for the money to be made from extending the functionality of OSS.
Q: Is open source software safe?
A: Not all open source software is created equal. The open source software used by clicksniper.ai emanates from large and reliable developer communities. Whilst that is no absolute guarantee of software integrity, the problems tend to be minimal at most.
Q: What open source software does clicksniper.ai use?
A: clicksniper.ai uses the WordPress content management framework for the vast majority of websites that it develops.
Project Management System
Q: What is the Project Management System for?
A: clicksniper.ai operates an extensive Project Management System. The system manages projects and facilitates the easy flow of information between clients, project managers and clicksniper.ai staff assigned to complete work for you.
Q: Will I have access to the Project Management System?
A: Yes. Your Project Manager will invite you to log into the system via email.
Q: How do I access the Project Management System?
A: You will need to visit https://x.clicksniper.ai/ and enter the Username and Password we provide. We also offer an app, which you can download to your tablet or mobile phone and enter the system from there.
Q: How do I obtain a Username and Password?
If you have not received a Username and Password or have lost them, please email mail[at]clicksniper.ai and request them. Our system also uses Magic Link technology if you don’t like managing passwords.
WordPress
Q: What is WordPress?
A: WordPress is web publishing software for blog or website creation. It is also a highly flexible content management system (CMS) that enables you to build and manage your website.
Q: What is open source software?
A: We have a whole section on this in our FAQ’s. You should read this if you’d like to get a full understanding of the many advantages for your business of using an open source platform like WordPress.
Q: Why does clicksniper.ai recommend WordPress?
A: WordPress is far more than just a content management system (CMS). It provides an extremely robust and extensible platform for almost any kind of website. Rather than trying to be “all things to all people” clicksniper.ai has committed heavily to the WordPress platform and owns a wide variety of commercial developers’ licenses for WordPress themes, plugins and extensions. This allows us to develop exceptional websites, which are affordable for the average small business.
Q: What can WordPress do for my business?
A: WordPress has a bit of a learning curve if you want to be able to do a lot with it yourself. If you just want to make page edits on the fly or post the odd blog, you can learn how to do that competently in less than 30 minutes. If you can operate Microsoft Word, you’ll be able to use WordPress at a basic level.
Q: How much does WordPress cost?
A: As open-source software, WordPress is free to download. The developer community is constantly updating WordPress, and updates are also available for free.